Most commonly asked questions:
Q. What is your minimum order quantity?
A. – We don’t have a minimum order quantity, however the more labels you order the cheaper the price per label will become.
Q. What type of labels do I need?
A. – The questions you need to ask yourself include:
1. How many labels do I need?
2. Do I need my labels to be square, rectangular, round, oval or some other shape?
3. Are my labels going to be used inside or outside?
4. Do they need to be waterproof?
5. Do my labels need to last for a few months or a few years?
6. Do I need my labels to peel off without leaving a mark or have permanent adhesive so that they can't be removed very easily?
7. Will they be applied to the product by hand or a label applicator machine?
However if you are unsure, please contact us and we will be happy to help/advise.
Q. What are your delivery times?
A. – We use DPD next day delivery service and Royal Mail Special next day delivery for all orders. As a general rule, we tell clients the our lead time is '5-7 working days' from order confirmation. This allows for production of artwork (and any subsequent changes), production of plates, delivery of any materials to us, printing and despatching your order. This can of course vary depending on the volume of orders currently in production and the time of year so please send us an email to firstname.lastname@example.org to find out our current lead time.
Q. How can I pay for my labels?
A. – Customers can pay by BACS. For new customers, we will request payment in advance of printing your labels for your first order only. For existing customers, we will send you an invoice with our BACS details on, once your labels have been delivered. You then have up to 28 days after the invoice has been sent to pay.
Q. How much will my labels cost?
A. – How much you pay for your labels will depend on:
1. The quantity of labels you need.
2. The size of the labels
3. The material the labels need to be printed on
4. How durable the labels need to be?
5. Whether you are wanting a digital print or foil print (or both).
6. Whether you are supplying your own artwork or whether you would like us to design it for you.
All of these points will affect how much you pay for your labels. The best way to find out a price is to complete our ‘Get a quote’ submission form or by sending us an email to email@example.com
Q. Can I see some samples of labels which you've printed?
A. – If you would like some free samples of previous labels we've produced, please do not hesitate to send us your details by clicking free samples and we will then send some in the post for you asap.
You can also check out photos of some of our labels, banners etc on our Instagram page where we post reguarly here.
Q. Can I have a printed sample of my design?
A. – If you would like a printed sample of your label, we will print a few copies of your sample label design for £20.95 plus VAT and delivery. A cutter and foil printing plate may be needed depending on what type of label you are needing. Please email firstname.lastname@example.org for more information or a quote.
Q. What is the best way to send my design/artwork?
A. – We like to receive artwork as a high res PDF if possible. Most office or design software will allow you to save your file as a '.pdf'. We can usually open and edit PDF files without any problems. JPEG, JPG, BMP and TIF files are photographs and it's very difficult to make alterations to them. See Artwork for more information.
If you are having any issues with your design, our highly qualified and experienced graphic designers are able to design your label for you. We charge £35 per hour for artwork design. We also create full rebrands! Get in touch for more information.
Q. How can I get more information?
A. – We are always happy to discuss any of your queries and offer help/advice. You can either give us a call on 01606 782675, Send us an email to email@example.com or click the 'Contact' link below and fill in the enquiry form. We will contact you asap. Alternatively, connect with us on social media on our links below for Instagram, Facebook, Twitter, or LinkedIn.